Masterclass Programme

Creating The Execution Premium:  How Kaplan/Norton’s Balanced Scorecard System For Performance Management Is Creating A New Kind Of Competitive Advantage.

Masterclass Day One / Sunday, 29 March 2009

07:45	Registration And Coffee
08:45	Chairman’s Introduction Of Dr Kaplan And Dr Norton
09:00	Balanced Scorecard Fundamentals
	• Why companies need non-financial measurements to drive results • Measuring performance in the four BSC perspectives • The role for leadership to create the case for change Presenter: Dr Robert Kaplan
10:30	Networking Break
11:00	The New Strategy Execution System
	• Strategy execution: the #1 priority for senior executives • Companies that deliver results: the Balanced Scorecard Hall of Fame Stage 1: Develop the Strategy - Define mission, values and vision - Examine the external competitive environment and internal capabilities - Formulate the strategic change agenda - Select the strategy Presenter: Dr David Norton
12:30	Networking Lunch For Delegates And Speakers
13:30	Stage 2: Plan The Strategy
	• Creating the strategy map • The role for strategic themes • How strategy influences the selection of strategic objectives          - Total low cost strategic objectives          - Complete customer solution strategic objectives          - Examples of best practice strategy maps in the private and public sector Presenter: Dr Robert Kaplan
14:45	Stage 2: Launching And Resourcing The Strategy
	• Setting targets • Selecting and funding strategic initiatives Presenter: Dr David Norton
15:45	Networking Break
16:00	Stage 3: Aligning Organisational Units
	• The role for corporate strategy • Achieving vertical and horizontal alignment in business units through shared objectives • Aligning key support units to business unit and corporate strategy Presenter: Dr Robert Kaplan
17:00	Open Forum Unstructured session for Q&A and problem solving Presenters: Dr Robert Kaplan And Dr David Norton
17:30	Close Of Masterclass Day One

Masterclass Day Two – Monday, 30 March 2009

08:30	Coffee
08:45	Chairman’s Welcome
09:00	Stage 3: Aligning Human Capital And Employees To The Strategy
	• Identifying strategic job families • Defining and developing strategic competencies • Communicating strategy to employees (7 times, 7 ways) • Setting employees’ personal objectives • The role for employee incentives and rewards Presenter: Dr David Norton
10:15	Networking Break
10:45	Stage 4: Linking Strategy To Operations
	• Aligning quality and process improvement programmes to strategic priorities • Applying analytics to develop operational dashboards • Using time-driven ABC to forecast and fund resource capacities that delivers the strategic plan Presenter: Dr Robert Kaplan
12:30	Networking Lunch For Delegates And Speakers
13:15	Stages 5 And 6: Monitoring, Learning, Testing And Adapting The Strategy
	• Operational review meetings for problem solving, learning and sharing best practice • Strategy review meetings to fine tune the strategy • Using analytics to test and adapt the strategy Presenter: Dr Robert Kaplan
14:15	Installing And Sustaining The Strategy Execution System
	• Mobilise, align and sustain • Roles and staffing for the new Office of Strategy Management Presenter: Dr David Norton
15:15	Networking Break
15:30	Interactive Session
	Presenters: Dr Robert Kaplan And Dr David Norton
16:30	Facilitated Q&A And Problem Solving Session
	Presenters: Dr Robert Kaplan And Dr David Norton
17:00	Close Of Masterclass